Reference

Legal Terms For Your Account

Clear Legal terms explain how tangan dewa handles account access, wallet records and requests from you before you enter the lobby.

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tangan dewa Legal Terms For Your Account
CONTACT ROUTES

Get Help With Legal Requests

A clear contact route matters when you need a correction, access clarification or a copy of the account data linked to you.

Account request Use the support path attached to your account when you need Legal wording clarified or your registered details checked. Include your account phone number and request category, while keeping passwords and verification codes private.
Wallet record For a DANA, OVO or GoPay record, refer to the cashier path and provide the transaction reference shown on your receipt. We use that reference to separate a payment-status question from a wider data request.
QRIS receipt If a QRIS receipt does not match the account activity you see, send the receipt reference through account support. We can check the record connected with your account without asking you to disclose a private login code.
DATA PRACTICE

How Legal Controls Your Records

Legal protection is practical when you know what happens to your records after an account action. We separate account details from payment references where operationally possible, limit access to staff handling the…

Account data

We use the details you submit during account creation and phone verification to identify the correct account. A request to change those details may require an additional account check before we apply the amendment.

Wallet references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us trace a transaction status. They are handled as account records, not as a reason to request your wallet password or one-time code.

Cookies

Cookies can keep a signed-in session and preserve the path from your mobile login to the lobby. You can adjust cookie controls in your browser, although restricting them may affect account access or policy display.

Account security

Phone verification helps us confirm account control before access or detail changes. We do not need your password or one-time code in a support request, and you should never place either item in a message.

Record retention

We retain records for the period needed to operate the account, resolve a payment query or meet an applicable legal duty. When a retention purpose ends, handling follows the current policy and local requirements.

Change requests

To request access, correction or deletion where available, use the account support path with your registered phone number and a clear request. We may ask for a verification step before discussing or changing account-linked records.

Answers About Legal Access

These Legal answers address the searches we hear before an account is opened: which rules apply, how records are handled and where to send a request. Read them alongside the current policy wording, especially if your location or payment route has changed. Access depends on local law, and we will not ask you to bypass a regional restriction.

The Legal page covers account access, phone verification, payment references, cookies, security, retention and requests concerning your records. It also explains that access depends on local law, so the available service can differ according to your Indonesian location and the applicable rules.

Yes. Access depends on local law, and we only describe account use where local law permits. If your location is not eligible, do not try to bypass that position with a different device, wallet, bank rail or account detail.

We use DANA and QRIS references to match a payment status with the correct account and investigate a receipt question. Those references can be retained for operational or legal purposes. We will not ask for your wallet password or one-time code.

You can request a correction through the account support path using your registered phone number and a clear description of the change. We may complete a phone verification step before changing account details, particularly when the request affects access or wallet records.

Where local law permits, you may ask about access to, correction of or deletion of account-linked records. Send the request through account support, identify the record or issue, and provide only the details needed for us to locate your account.

Cookies can support a signed-in session and the mobile route from login to the lobby. Your browser provides controls for cookie handling. If you restrict cookies, some account or policy functions may not display or operate as intended.

Use the account support path and state that your request concerns Legal, then include your registered phone number and the policy point involved. For a wallet-specific matter, add the DANA, OVO, GoPay or QRIS reference shown in your receipt.

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